Privacy Policy

Privacy Policy

Last updated: June 1, 2026

Chef Mel ("we", "us", or "our") operates the Chef Mel mobile application (the "App"). This Privacy Policy explains how we collect, use, and protect your information when you use our App.

1. Information We Collect

We collect the following types of personal information:

  • Name and email address — when you create an account or contact us.
  • Payment information — when you make a purchase. Payment transactions are processed by a third-party payment processor (such as Stripe or Shopify Payments) and we do not store full card details on our servers.
  • Usage data — information about how you interact with the App, such as recipes viewed and features used, collected automatically.
  • Device information — device type, operating system version, and app version for troubleshooting purposes.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the App and its features
  • Process purchases and send transaction confirmations
  • Send account-related emails (receipts, password resets, updates)
  • Respond to your questions and support requests
  • Improve and personalise your experience
  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Payment processors (e.g. Stripe, Shopify Payments) to complete transactions
  • Service providers who assist us in operating the App (e.g. hosting, analytics), under confidentiality agreements
  • Law enforcement or regulators if required by law

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and data at any time by contacting us (see Section 8).

5. Security

We use industry-standard measures to protect your personal information, including encrypted connections (HTTPS) and secure payment processing. However, no method of transmission over the internet is 100% secure.

6. Children's Privacy

Our App is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us at the address below.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Chef Mel
Email: mel@chefmel.me
Website: https://shop.chefmel.me/

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last updated" date at the top of this page. Continued use of the App after changes constitutes your acceptance of the revised policy.

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